Effective Date: 3/21/25

1. Introduction

IV Rehydrate (“we,” “our,” or “us”) is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our services, you agree to the terms of this policy, including our SMS communication practices as required for A2P 10DLC compliance.

2. Information We Collect

We collect personal information in the following categories:

• Personal Identification Information: This includes your name, email address, phone number, mailing address, date of birth, and other identifiers necessary for service provision.
• Health Information: We collect medical history, treatment plans, allergies, and health-related information necessary for providing IV hydration and related services.
• Payment Information: We collect and process credit card details, billing addresses, and payment history for transaction purposes.
• Technical Data: This includes IP addresses, browser types, operating systems, and usage data collected through cookies and other tracking technologies.
• SMS Communication Data: If you opt in to receive SMS notifications from us, we collect your mobile number and message preferences to send appointment confirmations, promotional offers, invoice links, and other service-related messages.

3. How We Use Your Information

We use your personal data to:

• Provide, manage, and improve our IV hydration and wellness services.
• Process payments and send confirmation messages.
• Communicate with you about appointments, reminders, invoices, and promotions via SMS and email.
• Send updates regarding new services, discounts, and health-related content if you have opted in.
• Respond to your inquiries and offer customer support.
• Ensure regulatory compliance with HIPAA, TCPA, and other applicable laws.

4. Sharing Your Information

We do not sell or rent your personal information for marketing purposes. However, we may share your information under the following circumstances:

• With Service Providers: We share data with third-party vendors who assist in delivering our services, such as payment processors, SMS messaging providers, and appointment scheduling platforms.
• For Compliance and Legal Purposes: We may disclose data to comply with legal requirements, regulatory obligations, subpoenas, or law enforcement requests.
• With Trusted Subcontractors: We may share information with subcontractors who provide operational support, such as customer service representatives. These subcontractors are bound by strict confidentiality agreements.

A2P 10DLC Compliance Statement:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging opt-in data and consent will not be shared with third parties.
• Information may be shared with service providers strictly for operational support.

5. SMS Opt-In and Opt-Out Policy

By providing your mobile number, you consent to receive SMS messages from IV Rehydrate, which may include:

• Appointment confirmations and reminders.
• Invoice and payment notifications.
• Promotional offers and special discounts.
• Health and wellness updates.
• Database reactivation messages (e.g., reaching out to past clients with special incentives).

Opt-Out Instructions:

• You may opt out of receiving marketing-related SMS messages at any time by replying “STOP” to any message.
• To opt back in, you must re-enroll through our website or an appointment request form.
• For assistance, reply “HELP”, text “HELP” to (786) 460-8190 or contact info@ivrehydrate.com.

6. Data Security

We implement appropriate security measures to protect your data, including:

• Encryption protocols for payment processing.
• Secure storage of medical and personal records to comply with HIPAA regulations.
• Access controls to limit data exposure to authorized personnel only.

While we take these precautions, no online transmission is 100% secure. We recommend using strong passwords and secure devices when engaging with our services.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and medical record retention requirements.
• Withdraw consent for SMS or marketing communications at any time.

To exercise these rights, contact us at info@ivrehydrate.com or (305) 705-5549.

8. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect information from children. If you believe we have received such data, please contact us for removal.

9. Message Frequency and Data Rates

Message frequency varies based on your interactions with our services. Standard message and data rates may apply as per your wireless carrier’s terms. For questions regarding your messaging plan, contact your carrier directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted with an updated effective date. Continued use of our services indicates your acceptance of these updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

IV Rehydrate
2800 Biscayne Blvd, Suite 1005
Miami, FL 33137
Email: info@ivrehydrate.com
Phone: (305) 705-5549
Website: https://ivrehydrate.com