Effective Date: 3/21/25

1. Introduction

Welcome to IV Rehydrate. These Terms of Service (“Terms”) govern your use of our services, including IV therapy, wellness services, and all communications via email, phone, and SMS messaging. By accessing or using our website or services, including consenting to receive SMS messages, you agree to be bound by these Terms and our Privacy Policy.

Program Description

IV Rehydrate uses SMS messaging to enhance your experience. By opting in, you may receive messages related to:

• Appointment confirmations and reminders
• Invoice and payment links
• Treatment follow-ups and support
• Promotional offers and wellness tips
• Database reactivation campaigns
• Two-factor authentication (2FA) for secure access

2. Medical Disclaimer

IV Rehydrate provides elective IV hydration and wellness services. These services are not a substitute for professional medical treatment, diagnosis, or emergency care. Always consult a licensed healthcare provider for medical advice. Our treatments are administered by trained medical professionals in accordance with applicable medical standards.

3. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). All health-related information you provide is handled in accordance with HIPAA regulations. We implement administrative, technical, and physical safeguards to protect your Protected Health Information (PHI). Please refer to our Privacy Policy for more details on how your medical data is collected, stored, and shared.

4. SMS Messaging Terms

Opt-In

By providing your mobile number, you consent to receive SMS messages from IV Rehydrate. These messages may include service notifications, appointment reminders, promotions, and updates related to your treatment or account. Message frequency may vary.

Opt-Out

You can cancel the SMS service at any time by replying “STOP” to any message. Upon sending “STOP,” you will receive a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To re-subscribe, you must opt in again through a form or contact method.

Support

If you experience issues with our messaging program, reply “HELP” for assistance or contact us at info@ivrehydrate.com.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

Standard message and data rates may apply based on your mobile plan. For questions about your text or data plan, please contact your wireless provider.

5. User Responsibilities

You agree to provide accurate and up-to-date personal and medical information necessary for treatment. You are responsible for:

• Ensuring you are legally allowed to receive SMS messages at your mobile number
• Reviewing and updating your medical history honestly
• Arriving on time for scheduled appointments or notifying us of cancellations in advance
• Not using our services in a manner that violates any law or regulation

We reserve the right to terminate services if you violate these terms or engage in abusive behavior toward our staff.

6. Payments and Cancellations

Payment is required at the time of service delivery. We accept credit cards, debit cards, and other digital payment methods. All sales are final unless otherwise stated in writing. Missed appointments or same-day cancellations may be subject to fees.

7. Service Availability and Limitations

We aim to provide consistent, high-quality service. However, availability may vary due to scheduling, staff availability, or operational factors. We reserve the right to modify, suspend, or discontinue services without notice in the event of emergencies, system maintenance, or changes in regulation.

8. Limitation of Liability

To the maximum extent permitted by law, IV Rehydrate shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services. Our total liability for any claim related to the services is limited to the amount paid for that specific service.

9. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved first through good-faith negotiations. If unresolved, disputes shall be handled through binding arbitration or, if necessary, in a court located in Miami, FL, under the laws of the State of Florida.

10. Changes to These Terms

We reserve the right to update or change these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

11. Contact Us

For questions about these Terms, SMS preferences, or any part of your experience with IV Rehydrate, please contact:

IV Rehydrate
2800 Biscayne Blvd, Suite 1005
Miami, FL 33137
📧 Email: info@ivrehydrate.com
📞 Phone: (305) 705-5549
🌐 Website: https://ivrehydrate.com